NHTSA has also reported this incident to the manufacturer. I find it unusual that I was not asked to fill out a survey about the service. Instead of being spammed by phone calls and emails to complete a survey, all I am getting is radio silence. We negotiated a new 2021 Honda Pilot over email, yet it still took 5 hours from walking in and leaving the dealership with new car. Technically the 2021 Pilot is new since no one ever purchased it however, the vehicle seems like a used car. It had > 500 miles on it, scratches and dents on both interior and exterior, and there we animal hairs inside. It seems like someone took a road trip in it. We purchased several accessories and left the car there for installation over 2 days. When we picked up the vehicle, there were more smudges inside and outside of the car. I guess that vehicle was not washed or clean up after the accessories installation. The service department drilled hols and installed a license plate holder at the front bumper even though this was neither ordered or requested by us. #FIDELIA ASSISTANCE TOURS LICENSE#įortunately, the service department agreed to let us return the next week for the removal of the front bumper license and to repair the holes on the front bumper. We do appreciate the service manager for overseeing this correction, and for ensuring that a good job was done for this repair. Sales rep left me waiting for long period of time after completing the credit application. I had to bring my children with me which wasn?t ideal but I didn?t have other options. My 2 kids were fussing and I was tired of waiting, so I took my application and left. A manager caught me at my car and apologized profusely for what happened. I ended up leaving the application for them to process and then returned later to complete the deal. However they promised me to fill up my gas tank for completing their Honda Experience survey. I had to come back 10 days later for something else so I did the survey and when I asked about them filling up the tank they claimed they were unable to verify the survey was completed until the following day and refused to honor their promise of filling up my gas tank until they could verify. They didn?t tell me any of that when they said they?d fill up my gas tank. This dealership has subpar customer service and is not willing to do what is needed to ensure a pleasant experience and happy customers. I?d recommend another dealership that has better service. I went to my Honda service dept to get my air conditioning fixed and to ask if I needed a timing belt replacement. When I pulled up to a service advisor's station, a technician passing by suddenly stopped and said that he smelled coolant leaking. I asked for a computer diagnostic test and an eyeball inspection. It turned out that my car was not safe to drive. I had a coolant leak, my radiator needed replacement, brake pads cleaned and adjusted, and I think one or two other things taken care of. The service advisor, Kayla, was attentive, professional, honest, and so pleasant while still serious about my car and my concerns. She pointed out several repair options for parts that saved some money while still maintaining quality.
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